Refund policy

All Primal Play underwear is final sale. We can't accept returns or exchanges.

The reason is hygiene: once a pair of underwear has left our hands, we have no way to verify it hasn't been worn, and we won't resell something that might have been.

Countries. This policy applies to orders shipped within the United States and Canada.

What we will always fix. Email us within 14 days of delivery if your order arrived damaged, you received the wrong item, color or size, something is missing, or there's a manufacturing defect. Send your order number and a photo if there's something to see. We'll replace it or refund it, and you won't be asked to ship anything back to us.

Canceling an order. Email us as soon as you can. We can usually cancel before a package ships.

Refund timing. Approved refunds go back to your original payment method. Your bank usually takes 5 to 10 business days to post it.

Primal Play, LLC · 1958 Napa Dr, Brentwood, TN 37027 · hello@shopprimalplay.com